Monitor - Live
Escalate the tickets
that actually matter.
Support Escalation scores every inbound ticket by who is behind it - account value, seniority, and churn risk - so your team knows which conversations to pull forward before a quiet frustration turns into a cancellation.
Who is asking
Resolve the person and company behind the ticket - title, seniority, and how much they are worth to you.
How risky
A churn-risk read that weighs account value against signals of frustration, so high-stakes tickets rise to the top.
What to do
A recommended action and owner - escalate, route to CS, or handle in queue - attached to every ticket.
Catch churn before it lands.
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