Get help with CapyScout for Slack.
Email support@capyscout.com and a person on our team replies within 2 business days. Most questions are answered by the fixes below.
Tell us your Slack workspace name and what you tried.
Common fixes
CapyScout cannot post in a private channel
Apps can only post in a private channel they are a member of. Open the channel and type /invite @CapyScout, then pick the channel again with /capyscout settings. Public channels work without an invite.
Slack says it does not know my CapyScout login
We link people automatically when their Slack email matches their CapyScout login. If yours differs, type /capyscout link in Slack and follow the link to sign in once. After that, your actions in Slack run as you, and drafts send from your own inbox.
A new feature does not show up in Slack
Some features need a permission your workspace has not approved yet. In CapyScout, go to Integrations, find Slack and click Reconnect. Slack shows what is new; approve it and the feature turns on. Your channels and settings stay as they were.
My morning DM did not arrive
Your day arrives at 8:30 your time on workdays, and only when something is waiting. Check that your Slack is linked to your CapyScout login (see above) and that Your day is on in the settings on CapyScout's Home tab in Slack.
Disconnect or uninstall the app
Either way works, and both remove the app from your workspace:
- In CapyScout: go to Integrations, find Slack and click Disconnect.
- In Slack: open the CapyScout app, choose App details or Configuration, then Remove app. A Slack admin can also remove it from the workspace's app settings.
What happens to my data when I uninstall
We delete the Slack tokens immediately, so the app can no longer post or read anything. The links between Slack people and CapyScout logins, and our references to messages the app posted, are removed within 30 days. Your CapyScout account, lists and campaigns stay until you delete them. To ask for full deletion, use our data request form.
Still stuck?
Email support@capyscout.com with your Slack workspace name, what you tried, and a screenshot if you have one. We reply within 2 business days.