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Risk template

Support Escalation

Weighs sender seniority, account value, and churn language to set an escalation priority and recommend an owner for each inbound support message.

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The question it answers

How urgent is this support request?

  1. 1 What it reads
    • Email
    • Domain
    • Message
  2. 2 What you get
    Escalation priority Account importance Recommended owner

    Every result links to the sources behind it.

  3. 3 What happens next
    High priority Escalate to founder

    Comes with a ready rule: Escalate urgent tickets to Slack. Change it any time.

Best for Support inboxes Live chat Cancellation emails

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